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HelpFor TenantsBooking request & booking

Booking request & booking

How do I book an apartment on Wunderflats?

Can I book a Wunderflat by phone?

When is an apartment bindingly booked?

Can I register in the apartment I book on Wunderflats (Anmeldung)?

Can I view the apartment that I want to rent beforehand?

Who assists me if I have further questions or problems?

Is my booking request binding?

Can I send requests for several apartments?

What happens after I’ve sent a booking request?

Which documents should I have at hand?

Why do I have to verify my identity and which documents do I need?

Can I influence whether my booking request is accepted?

Do I need SCHUFA information to rent an apartment with Wunderflats?

Why can't I find the city I'm looking for?

Can I see the address of the apartment in the listing?

Is the rental agreement also available in English?

When is an apartment reserved for me?

How long can I rent an apartment for?

Are pets allowed in the apartment?

When will I receive a response to my booking request?

Can I contact the landlord/-lady myself?

How can I confirm an accepted booking request?

What does "Reserved for another tenant" mean?

How can I withdraw my booking request?

Why was my booking request rejected?

Why is the apartment suddenly no longer available?

What should I do if the landlord/-lady asks me to conclude the rental agreement without the involvement of Wunderflats?

Is the apartment offered on Immowelt/ImmobilienScout24 still available on your site?

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