Wunderflats FAQ

Question 1

How do I book an apartment on Wunderflats?

Accepted Answer

You've found a suitable apartment on Wunderflats? Great! Just send a non-binding booking request by clicking "Request to book". We will get in touch with the landlord. They can either accept or decline it, we will let you know as soon as we have an answer. As soon as they confirm the apartment's availability and accept the request, you can book it.      All you need to do is:    Complete your profile by verifying your identity and uploading all required documents   Confirm the booking   Pay the Wunderflats Service Fee (learn more about this here)       That's it! At this point, the apartment is reserved for you. Now you and your landlord can sign a rental agreement and organize your move-in.     Remember, your chances of a confirmed booking are significantly higher if you send multiple booking requests for different apartments. If you have any questions, we are here to support you at every step.     Click the photo to watch our video on YouTube on How to book an apartment:             Or click the photo to check out our video on How to Find an Apartment.

Question 2

Where can I find an overview of my booking requests & bookings?

Accepted Answer

Once you log in to your Wunderflats tenant account, your dashboard becomes your central hub for managing all your bookings. There, you'll find a clear overview of each booking request, including the current status. Statuses are automatically updated based on both your actions and the landlord's, allowing you to effortlessly track the progress of every booking.     Click the photo to watch our video on YouTube:

Question 3

When does an apartment booking become binding?

Accepted Answer

Initially, all booking requests are non-binding. After a landlord accepts your request, you must confirm it. This requires your verification and payment of the Wunderflats Service Fee for Tenants. Once these steps are done, the landlord can complete the booking immediately. From that point on, your booking is binding.       Click the photo to watch our video on YouTube:

Question 4

Can I book a Wunderflat over the phone?

Accepted Answer

On Wunderflats you can see all listings and send booking requests online. You can find the availability of each apartment in the calendar section.  Unfortunately, you can't book an apartment over the phone, but if you need guidance, our Customer Support Team will be happy to help.  Click the photo to watch our video on YouTube on How to book an apartment:

Question 5

Can I register my address if I book an apartment on Wunderflats (Anmeldung)?

Accepted Answer

Yes, as a tenant you can register your address at the registration office or citizens' office (Anmeldung in Germany) in most apartments offered on Wunderflats.     Please look out for the information on the confirmation of residence (proof of address) in the listing when you make your booking. If "landlord's confirmation of residence (Wohnungsgeberbestätigung)" is included under "Services" as a feature of the apartment, then you can register in this apartment with the authorities.    Please find more information here on the registration (Anmeldung) and the confirmation of residence (Wohnungsgeberbestätigung). For more guidance on registration, have a look at our article: Anmeldung in Germany: how to register your address in Germany.        Please note: This article does not constitute legal advice – the information on this page has been prepared solely for your information. As we are not a law firm and act as a platform, we can and may share our estimations, but we cannot give you legal advice for your individual further proceedings

Question 6

Can I view the apartment before I rent it?

Accepted Answer

Once you've confirmed your booking and paid the Wunderflats Service Fee for Tenants, your chosen apartment is reserved for you. This means we can schedule a viewing with the landlord on your behalf before you sign the rental agreement. However, if the landlord is unavailable or the current tenant doesn't allow viewings, this might not be possible.      The good news is, our real estate photographers have already verified most apartments on our platform. You can identify these by the watermark in the top right corner of the photos. This way, you can save valuable time searching and scheduling apartment viewings!      Remember, your chances of a confirmed booking are significantly higher if you send multiple booking requests for different apartments.     Click the photo to watch our video on YouTube - or click here to learn more about the steps after viewing an apartment.        When is an apartment reserved for me?

Question 7

I have further questions or problems, who can help me?

Accepted Answer

You can contact our Customer Support Team via +49 30 120 86 22 0 or by email: service@wunderflats.com.  We are happy to help you!     You can also check out our Wunderflats Help Videos on YouTube. Click the photo to watch our video on YouTube:       Have you already moved into a Wunderflat?   Then you can also contact your landlord directly. You received their contact details when they confirmed your booking.

Question 8

Is my booking request binding?

Accepted Answer

All booking requests are non-binding initially. After a landlord accepts your request, you must confirm it. This requires your verification and payment of the Service Fee from tenants. Once these steps are done, the landlord can complete the booking immediately, making it binding.     Click the photo to watch our video on YouTube:

Question 9

Can I send requests for more than one apartment?

Accepted Answer

Absolutely! Your chances of a confirmed booking are significantly higher if you send multiple booking requests. If several of your requests are confirmed by landlords, you have to make a decision: you can confirm one booking.

Question 10

What happens after I send a booking request?

Accepted Answer

After you send a booking request, we will forward it to the landlord. They can either accept or reject it, we will let you know as soon as we have an answer. In the meantime, you can send requests for other Wunderflats free of charge to increase your chances of a successful booking: By requesting at least 5 listings you’re 4 times more likely to get an apartment!      Your booking request was accepted?  Great! To make sure you can successfully book the apartment, it's best to confirm it as soon as possible. Please keep in mind that you can only confirm one booking at a time. In order to confirm the booking, you'll need to complete your profile and upload the required documents to your account. Once you confirm the booking request, the Wunderflats Service Fee for tenants is due. Learn more about it here. The apartment is then reserved for you. At this point, you can discuss the rental agreement and move-in details directly with the landlord.   If you withdraw the accepted booking request, you can confirm another booking.   If someone else was quicker to confirm than you, you will receive a "Reserved for another tenant" message.      Click the photo to watch our video on YouTube on How to book an apartment:          Your booking request was rejected?  In some cases, such as a change in availability, landlords can reject booking requests. You can search available apartments, and send requests for the most suitable ones.   More information:    How can I increase the chances of my booking request being accepted?  Which documents should I have at hand?

Question 11

Which documents should I have at hand?

Accepted Answer

After submitting your first booking request, we'll let you know what documents are needed. To expedite your booking, please upload all required documents to "My Documents" as soon as possible.     Click the photo to watch our video on YouTube:       We will need:    Your current address    A valid government-issued identity document for each person moving in. This is required for identity verification through the Wunderflats Account (find more information about identity verification here).    To verify your solvency, you can upload one of the following documents under "My account" -> "My documents":    Bank statement - Please ensure that the file meets the following requirements:   Name on the document matches the main tenant’s name   The document is not older than three months   Net balance equals at least one month’s rent   High quality photo or scan     Payslip - Please ensure that the file meets the following requirements:   The name on the payslip matches the tenant’s name   The document is not older than three months   Net income is at least one month’s rent   Good quality displaying the information clearly      If your company pays the rent for you:    A confirmation that they cover the monthly rent. You can use this template for the confirmation.       If you are a student, intern or an apprentice:     Financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport. You can use this guarantee template.      We verify the identity and solvency of all tenants with these documents. You do not need to submit any other documents, such as SCHUFA information.

Question 12

Why do I have to verify my identity and which documents do I need?

Accepted Answer

Verification is what makes Wunderflats a safe place. That’s why it is a necessary step when renting an apartment.      You can verify your identity with a few simple steps in your Wunderflats Account Profile. The verification is done by our partner, the identity verification platform Veriff.   Here’s what you’ll need:  - A valid government-issued identity document with a photo of you (scans cannot be accepted)  - A device with a working camera  - A brief moment to take a photo of yourself and your ID     Click the photo to watch our video on YouTube:

Question 13

How can I increase the chances of my booking request being accepted?

Accepted Answer

You can significantly increase the chances of a successful booking if you submit multiple booking requests. You can also consider some factors that matter to landlords, who generally prefer:      Move-in date on the 1st or 15th day of a month  Move-out date on the 14th or the last day of a month  One person per bed, except for couples  No days left unoccupied between your move-in date and the availability indicated in the listing

Question 14

Do I need SCHUFA information to rent an apartment with Wunderflats?

Accepted Answer

No, you do not need SCHUFA information to conclude a rental agreement through us. We use other documents such as current payslips or bank account statements to check the financial liquidity of all our tenants.     Here you will find a list of the documents we require from you to prepare the rental agreement: Which documents should I have at hand?

Question 15

Can I see the address of the apartment in the listing?

Accepted Answer

In the listing you can see the location of the apartment in the map section. For data protection reasons, you will only receive the exact address later on in the booking process. You will find the address in the rental agreement, which we will send to you for confirmation.

Question 16

Is the rental agreement also available in English?

Accepted Answer

Yes, our verified Wunderflats rental contract is bilingual. The German version is legally valid, the English translation is for your convenience.

Question 17

When is an apartment reserved for me?

Accepted Answer

You can reserve the apartment as soon as the landlord accepts your booking request:    Make sure you've verified your identity and uploaded the required documents to your account.  Confirm the booking and pay the Wunderflats Service Fee for Tenants (find more about this here).        To make sure you confirm the booking and reserve the apartment before others do, it's best to verify your identity and upload your documents before you send the request.     Remember, your chances of a confirmed booking are significantly higher if you send multiple booking requests for different apartments.

Question 18

How long can I rent an apartment for?

Accepted Answer

The minimum rental period for an apartment is generally indicated directly in the respective listing. In principle, Wunderflats has a minimum rental period of one month.     The maximum rental period is determined by the reason for your stay: a fixed-term rental agreement must always be justified by the reason for your stay. We will gladly check whether an apartment is available in your desired time period as soon as you have made a non-binding booking request.     View homes now.

Question 19

Are pets allowed in the apartment?

Accepted Answer

Each landlord can decide whether pets are allowed.      If you'd like to move into your new home with a pet, make sure to check that the listing's "House rules" section shows "Pets are allowed." You can also select a filter under "More filters" when searching for an apartment.     If a listing shows "Pets are not allowed", you should only send a booking request if you'd like to move in without a pet.

Question 20

When will I receive a response to my booking request?

Accepted Answer

You can expect a response within 48 hours from a landlord. If there is no reaction to your booking request, our team will contact them for you.

Question 21

Can I contact the landlord directly?

Accepted Answer

Wunderflats is your contact for all questions concerning your booking. We provide all information such as the availability and facilities of the apartment. If you have any questions about these topics, please contact our Customer Support Team:   phone: +49 30 120 86 22 0   email: service@wunderflats.com     If you have other questions, our team will pass the question on to the landlord.     Have you already moved into a Wunderflat?   You can also contact your landlord directly now. You will find their contact details in the rental agreement.

Question 22

How can I confirm an accepted booking request?

Accepted Answer

As soon as the landlord accepts your booking request, you can confirm your booking and reserve the apartment by following these steps. Please remember that you can only confirm one booking.   Make sure you have verified your identity and uploaded all required documents into your account under "My documents"  Click "Confirm and Pay"  Pay the Wunderflats Service Fee online   That's it! At this point, the apartment is reserved for you.      You can only confirm one booking. To make sure other applicants don't reserve it before you do, it's best to confirm the booking as soon as you receive the notification about the request being accepted.

Question 23

What does "Reserved for another tenant" mean?

Accepted Answer

After your booking request is accepted, you need to verify your identity, upload all required documents and confirm the booking to reserve the apartment. If you see "reserved for another tenant", someone was faster to confirm it, and the apartment is reserved for them. We will let you know when the apartment becomes available again.     To make sure you can confirm the booking quickly and easily, we recommend verifying your identity and uploading all required documents to your account first, and then requesting suitable apartments.     Which documents should I have at hand?

Question 24

How can I withdraw my booking request?

Accepted Answer

Before you decide, let us know if you have any questions or concerns. We're happy to help!     If you've already decided to withdraw, you can do so in your Wunderflats account, under "My bookings." You can then choose another apartment.     Click the photo to watch our video on YouTube:

Question 25

Why was my booking request rejected?

Accepted Answer

There could be several reasons why the landlord decided not to proceed with your booking request. It could be that confirming your booking would create a gap in the apartment's rental calendar, the current tenant has extended their stay, or another booking request may have been more suitable to the landlord. It's also possible that the apartment is being used for a different purpose, and the availability has been adjusted accordingly.     To increase your chances of a successful booking and find the perfect place for your needs, we recommend sending requests for multiple apartments.   More information: How can I increase the chances of my booking request being accepted?

Question 26

Why is the apartment suddenly no longer available?

Accepted Answer

The Wunderflat you found is suddenly no longer available? This can have different reasons:    Someone else was faster to confirm the booking and has concluded a rental agreement in the meantime    The current tenants have extended their stay    The landlord is using the apartment for other purposes and has updated the availability accordingly       To make sure you can book an apartment successfully, we recommend sending multiple booking requests for Wunderflats that suit you.

Question 27

Which amenities are included in the apartment?

Accepted Answer

Each apartment listing on our platform will feature a detailed breakdown of amenities provided by the landlord. You can also filter for the amenities you want, such as a balcony or TV, on the search results page.     If you notice any missing amenities that you'd like to have, feel free to request them directly from the landlord after your booking has been completed, and before your move-in date.     Click the photo to watch our video on YouTube: