Wunderflats FAQ

Question 1

How do I book an apartment on Wunderflats?

Accepted Answer

You've found a suitable apartment on our platform? As soon as you make a non-binding booking request via the "Request to book" button, we will check the availability of the apartment for you. To make the process quick and easy, we will ask for some important information about yourself and your stay. Based on your reason for your stay, we will also ask you to upload documents that help us verify your identity. Then we take over for you!     We will contact the landlord/-lady and will support you through the entire booking process. You can contact us at any point, until the moment you move and beyond.

Question 2

Can I book a Wunderflat by phone?

Accepted Answer

All our booking processes are online and ideally harmonised with each other. Unfortunately, we cannot book a flat for you over the phone.   You can request a Wunderflat easily and without obligation online. You can see all apartments’ availabilities in the online listing in the calendar section.

Question 3

When is an apartment bindingly booked?

Accepted Answer

You have successfully booked an apartment once both you and the landlord/-lady have signed the rental agreement. Your booking is binding from that point onward.

Question 4

Can I register in the apartment I book on Wunderflats (Anmeldung)?

Accepted Answer

Yes, as a tenant you can register at the registration office or citizens' office (Anmeldung) in most apartments offered on Wunderflats.      Please look out for the information on the confirmation of residence in the listing when you make your booking. If “landlord's confirmation of residence (Wohnungsgeberbestätigung)” is included under "Services" as a feature of the apartment, then you can register in this apartment with the authorities.     Please find more information here on the registration (Anmeldung) and the confirmation of residence (Wohnungsgeberbestätigung).       Please note: This article does not constitute legal advice – the information on this page has been prepared solely for your information. As we are not a law firm and act as a platform, we can and may share our estimations, but we cannot give you legal advice for your individual further proceedings

Question 5

Can I view the apartment that I want to rent beforehand?

Accepted Answer

As soon as a Wunderflat is reserved for you and before signing the rental agreement, we are happy to make a viewing appointment for you.     If the landlord/-lady is not in the city at the time or the current tenant of the apartment does not consent to a viewing, then it is, unfortunately, not possible. However, most of the apartments on our platform are verified by one of our real estate photographers on site. You can recognise this by the watermark on the upper right edge of the picture. So, you save yourself the viewing and apartment selection time.     When is an apartment reserved for me?

Question 6

Who assists me if I have further questions or problems?

Accepted Answer

You are welcome to contact our Customer Support Team on +49 30 120 86 22 0 or by email: service@wunderflats.com.     We look forward to helping you.     Have you already moved into a Wunderflat?   Then you can also contact your landlord/-lady directly. You have received the contact details after the rental agreement has been drawn up.

Question 7

Is my booking request binding?

Accepted Answer

All booking requests are non-binding and free of charge.     Once both you and the landlord/-lady have signed the rental agreement, your booking is binding.

Question 8

Can I send requests for several apartments?

Accepted Answer

Of course! Our experience shows that inquiring about up to three apartments gives you the best chances of a confirmation. So, feel free to send more than one booking request.     If several of your requests are confirmed by the landlords/-ladies, you have to make a decision: You can confirm one booking.

Question 9

What happens after I’ve sent a booking request?

Accepted Answer

We will forward your booking request directly to the landlord/-lady for review. They can either accept or reject it. In the meantime, you can send booking requests for other  Wunderflats.     Your booking request was accepted?  Great! Now it’s up to you. If you would like to rent this Wunderflat, it's best to confirm it as soon as possible. In order to confirm it, you will need to complete your profile and upload the required documents to your account. Please keep in mind that you can only confirm one booking at a time.     Once you confirm the booking request, we will create the rental agreement for you and the landlord/-lady. The apartment is then reserved for you.     If you withdraw the accepted booking request, you can confirm another booking.     If someone else was quicker to confirm than you, you will receive a "Reserved for another tenant" message.     Your booking request was rejected?  In some cases, such as a change in availability, landlords can reject booking requests. You can search available apartments, and send requests for the most suitable ones.   More information: Can I influence whether my booking request is accepted?  Which documents should I have at hand?

Question 10

Which documents should I have at hand?

Accepted Answer

After your initial booking request, in your account you will see which documents we need from you. The sooner you upload all the documents in your account to "My documents", the sooner we can draw up the rental agreement for you and your landlord/-lady.     We will need:    Your current address    A valid government-issued identity document for each person moving in. This is required for identity verification through the Wunderflats Account (find more information about identity verification here).    Depending on whether you are studying or working, there are a few more documents we need:    If you are an employee: a copy of your employment contract or current payslips     If your company pays the rent for you, we need a confirmation they cover the monthly rent    If you are self-employed or a freelancer: financial evidence to confirm that you have enough financial liquidity to cover the monthly rent (e.g. a current bank account statement)    If you are an intern or an apprentice: proof of internship or apprenticeship and financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport    If you are a student: proof of enrolment and financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport    We verify the identity and solvency of all tenants with these documents. You do not need to submit any other documents, such as SCHUFA information.

Question 11

Why do I have to verify my identity and which documents do I need?

Accepted Answer

Verification is what makes Wunderflats a safe place. That’s why it is a necessary step when renting an apartment. It is only after you’re verified that we can create the rental agreement for you and your lessor.  You can verify your identity with a few simple steps in your Wunderflats Account Profile. The verification is done by our partner, the identity verification platform Veriff.   Here’s what you’ll need:  - A valid government-issued identity document with a photo of you (scans cannot be accepted)  - A device with a working camera  - A brief moment to take a photo of yourself and your ID

Question 12

Can I influence whether my booking request is accepted?

Accepted Answer

You can positively influence the booking request process through various factors. This is what the perfect booking request looks like from the point of view of most landlords/-ladies:    Move-in date 1st or 15th of a month    Move-out date until 14th or 30th/31st of a month    One person per bed, except couples    No days left unoccupied between your move-in date and the availability indicated in the listing

Question 13

Do I need SCHUFA information to rent an apartment with Wunderflats?

Accepted Answer

No, you do not need SCHUFA information to conclude a rental agreement through us. We use other documents such as current payslips or bank account statements to check the financial liquidity of all our tenants.     Here you will find a list of the documents we require from you to prepare the rental agreement: Which documents should I have at hand?

Question 14

Why can't I find the city I'm looking for?

Accepted Answer

If you cannot find the city you are looking for in the dropdown menu, we recommend that you enter the next largest city. From there you can use the map view to find the city you were looking for and see the available listings.

Question 15

Can I see the address of the apartment in the listing?

Accepted Answer

In the listing you can see the location of the apartment in the map section. For data protection reasons, you will only receive the exact address later on in the booking process. You will find the address in the rental agreement, which we will send to you for confirmation.

Question 16

Is the rental agreement also available in English?

Accepted Answer

Yes, our verified Wunderflats rental contract is bilingual. The German version is the legally valid version, the English translation is for your orientation.

Question 17

When is an apartment reserved for me?

Accepted Answer

As soon as the landlord/-lady of your desired apartment has accepted your booking request and you confirmed it, the apartment is reserved for you. We then will start creating the rental agreement for you and the landlord/-lady.     In the meantime the Wunderflat can be requested from other potential tenants. The landlord/-lady can only accept them, in case you withdraw your booking request or the contract gets not concluded.

Question 18

How long can I rent an apartment for?

Accepted Answer

The minimum rental period for an apartment is generally indicated directly in the respective listing. In principle, Wunderflats has a minimum rental period of one month.     The maximum rental period is determined by the reason for your stay: a fixed-term rental agreement must always be justified by the reason for your stay. We will gladly check whether an apartment is available in your desired time period as soon as you have made a non-binding booking request.     View homes now.

Question 19

Are pets allowed in the apartment?

Accepted Answer

Each landlord/-lady decides for themselves whether pets are allowed.      If you would like to move into your new home with a pet, look out for the information "Pets are allowed" under "House rules" in the listing. When searching for an apartment, you can also directly select a corresponding filter under "More filters".     For listings that say "Pets are not allowed", it is only worth sending a booking request if you would like to move in without a pet.

Question 20

When will I receive a response to my booking request?

Accepted Answer

In general, you can expect a response within 48 hours from a landlord/-lady. If there is no reaction to your booking request, our team will contact them for you.

Question 21

Can I contact the landlord/-lady myself?

Accepted Answer

Wunderflats is your contact for all questions concerning your booking. We provide all information such as the availability and facilities of the apartment. If you have any questions about these topics please contact our Customer Support Team:   phone: +49 30 120 86 22 0   email: service@wunderflats.com     If we can't help you, your contact person will pass the question on to the landlord/-lady.     Have you already moved into a Wunderflat?   Then you can also contact your landlord/-lady directly. You have received the contact details after the rental agreement has been drawn up.

Question 22

How can I confirm an accepted booking request?

Accepted Answer

If your booking request has been accepted by the landlord/-lady, confirm your booking as soon as possible, or other tenants might be faster!      Please remember you can only confirm one booking.     In order for you to confirm a booking, we need you to provide us with all the documents needed to create the rental agreement. You can upload them in your account under "My documents". The sooner your documents are complete, the sooner you can confirm the Wunderflat and we can create the rental agreement.     The booking request only becomes a binding booking once the rental agreement has been signed by both you and the landlord/-lady.

Question 23

What does "Reserved for another tenant" mean?

Accepted Answer

Although your request for this Wunderflat was accepted, another tenant was quicker to confirm their booking. Therefore, the apartment is now reserved for this person. We will inform you if the flat becomes available again.      If you haven’t uploaded all the necessary documents to your account, we recommend that you do that first and then request other suitable Wunderflats.     Which documents should I have at hand?

Question 24

How can I withdraw my booking request?

Accepted Answer

You can withdraw your confirmed booking request in your Wunderflats account. To do so, select the corresponding booking request in your dashboard.

Question 25

Why was my booking request rejected?

Accepted Answer

There could be several reasons why the landlord/-lady rejected your booking request. Perhaps the confirmation of your booking would cause a gap in the booking calendar of the apartment, the currently ongoing rental agreement has been extended or another booking request seems more suitable to the landlord/-lady. It is also possible that the apartment is being used for another purpose and the availability has been updated accordingly.    More information: Can I influence whether my booking request is accepted?

Question 26

Why is the apartment suddenly no longer available?

Accepted Answer

The Wunderflat you found is suddenly no longer available? This can have various reasons:    A rental agreement has been concluded with someone else in the meantime    The current tenants have extended their stay    The landlord/-lady is using the apartment for other purposes and has updated the availability accordingly

Question 27

What should I do if the landlord/-lady asks me to conclude the rental agreement without the involvement of Wunderflats?

Accepted Answer

At Wunderflats, the entire process runs directly via our platform. We will never ask you to submit a booking request via email, through an external booking service, or by any other means.     If someone asks you to not conclude a rental agreement via Wunderflats, this contradicts our terms and conditions and is probably a fraudulent listing. In such a case, please contact our Customer Support Team:   phone: +49 30 120 86 22 0   email: service@wunderflats.com

Question 28

Is the apartment offered on Immowelt/ImmobilienScout24 still available on your site?

Accepted Answer

If you have seen an offer for a Wunderflat on one of our partner sites, the link in the description will take you directly to the corresponding listing on our site. If the link does not work, you can start a new search and view all available apartments.