You've found a suitable apartment on our platform? As soon as you make a non-binding booking request via the "Request to book" button, we will check the availability of the apartment for you. To make the process quick and easy, we will ask for some important information about yourself and your stay. Based on your reason for your stay, we will also ask you to upload documents that help us verify your identity. Then we take over for you!

We will contact the landlord/-lady and will support you through the entire booking process. You can contact us at any point, until the moment you move and beyond.

All our booking processes are online and ideally harmonised with each other. Unfortunately, we cannot book a flat for you over the phone. 

You can request a Wunderflat easily and without obligation online. You can see all apartments’ availabilities in the online listing in the calendar section.

Yes, as a tenant you can register at the registration office or citizens' office (Anmeldung) in most apartments offered on Wunderflats. 

Please look out for the information on the confirmation of residence in the listing when you make your booking. If “landlord's confirmation of residence (Wohnungsgeberbestätigung)” is included under "Services" as a feature of the apartment, then you can register in this apartment with the authorities. 

Please find more information here on the registration (Anmeldung) and the confirmation of residence (Wohnungsgeberbestätigung).

Please note: This article does not constitute legal advice – the information on this page has been prepared solely for your information. As we are not a law firm and act as a platform, we can and may share our estimations, but we cannot give you legal advice for your individual further proceedings

As soon as a Wunderflat is reserved for you and before signing the rental agreement, we are happy to make a viewing appointment for you.

If the landlord/-lady is not in the city at the time or the current tenant of the apartment does not consent to a viewing, then it is, unfortunately, not possible. However, most of the apartments on our platform are verified by one of our real estate photographers on site. You can recognise this by the watermark on the upper right edge of the picture. So, you save yourself the viewing and apartment selection time.

When is an apartment reserved for me?

We will forward your booking request directly to the landlord/-lady for review. They can either accept or reject it. In the meantime, you can send booking requests for other  Wunderflats.

Your booking request was accepted?

Great! Now it’s up to you. If you would like to rent this Wunderflat, it's best to confirm it as soon as possible. In order to confirm it, you will need to complete your profile and upload the required documents to your account. Please keep in mind that you can only confirm one booking at a time.

Once you confirm the booking request, we will create the rental agreement for you and the landlord/-lady. The apartment is then reserved for you.

If you withdraw the accepted booking request, you can confirm another booking.

If someone else was quicker to confirm than you, you will receive a "Reserved for another tenant" message.

Your booking request was rejected?

In some cases, such as a change in availability, landlords can reject booking requests. You can search available apartments, and send requests for the most suitable ones.

More information: Can I influence whether my booking request is accepted?

Which documents should I have at hand?

After your initial booking request, in your account you will see which documents we need from you. The sooner you upload all the documents in your account to "My documents", the sooner we can draw up the rental agreement for you and your landlord/-lady.

We will need:

• Your current address

• A valid government-issued identity document for each person moving in. This is required for identity verification through the Wunderflats Account (find more information about identity verification here).

Depending on whether you are studying or working, there are a few more documents we need:

• If you are an employee: a copy of your employment contract or current payslips 

• If your company pays the rent for you, we need a confirmation they cover the monthly rent

• If you are self-employed or a freelancer: financial evidence to confirm that you have enough financial liquidity to cover the monthly rent (e.g. a current bank account statement)

• If you are an intern or an apprentice: proof of internship or apprenticeship and financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport

• If you are a student: proof of enrolment and financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport

We verify the identity and solvency of all tenants with these documents. You do not need to submit any other documents, such as SCHUFA information.

No, you do not need SCHUFA information to conclude a rental agreement through us. We use other documents such as current payslips or bank account statements to check the financial liquidity of all our tenants. 

Here you will find a list of the documents we require from you to prepare the rental agreement: Which documents should I have at hand?

At Wunderflats we work with all-inclusive rental prices: These include the rental price, the furniture surcharge and monthly utilities such as heating, electricity, water and an internet flat rate.

The fixed rate for utilities depends on the average consumption of the last years and the number of tenants. According to the experience of our Wunderflats landlords/-ladies, the costs of different consumer behavior balance out well over several tenants. Only in case of significantly higher consumption, an additional payment might be due, which can be offset against the security deposit.

Wunderflats started this housing initiative with the aim of activating available housing for displaced Ukrainians and making it available to them - if possible free of charge or at very low rents. The rent is set by the landlords/-ladies. The use of the Wunderflats platform for this initiative is free of charge for all participants. 

Here is the link for the housing initiative from Wunderflats.