You've found a suitable apartment on our platform? As soon as you make a non-binding booking request via the "Request to book" button, we will check the availability of the apartment for you. To make the process quick and easy, we will ask for some important information about yourself and your stay. Based on your reason for your stay, you will need to upload some documents that help us verify your identity. Then we take over for you!

We will contact the landlord and will support you through the entire booking process. You can contact us at any point, until the moment you move and beyond.

On Wunderflats you can see all listings and send booking requests online. You can find the availability of each apartment in the calendar section.

Unfortunately, you can't book an apartment over the phone, but if you need guidance, our Customer Support Team will be happy to help.

Yes, as a tenant you can register your address at the registration office or citizens' office (Anmeldung in Germany) in most apartments offered on Wunderflats.

Please look out for the information on the confirmation of residence (proof of address) in the listing when you make your booking. If "landlord's confirmation of residence (Wohnungsgeberbestätigung)" is included under "Services" as a feature of the apartment, then you can register in this apartment with the authorities. 

Please find more information here on the registration (Anmeldung) and the confirmation of residence (Wohnungsgeberbestätigung). For more guidance on registration, have a look at our article: Anmeldung in Germany: how to register your address in Germany.

Please note: This article does not constitute legal advice – the information on this page has been prepared solely for your information. As we are not a law firm and act as a platform, we can and may share our estimations, but we cannot give you legal advice for your individual further proceedings

As soon as a Wunderflat is reserved for you and before signing the rental agreement, we are happy to make a viewing appointment for you.

If the landlord is not in the city at the time or the current tenant of the apartment does not consent to a viewing, then it is unfortunately not possible. However, most apartments on our platform are verified by one of our real estate photographers on site. You can recognize this by the watermark on the upper right edge of the photo. So, you save yourself the viewing and apartment selection time.

When is an apartment reserved for me?

After you send a booking request, we will forward it to the landlord. They can either accept or reject it, we will let you know as soon as we have an answer. In the meantime, you can send requests for other Wunderflats to increase your chances of a successful booking.

Your booking request was accepted?

Great! To make sure you can successfully book the apartment, it's best to confirm it as soon as possible. Please keep in mind that you can only confirm one booking at a time. In order to confirm the booking, you'll need to complete your profile and upload the required documents to your account.

Once you confirm the booking request, you will receive an invoice for Wunderflats Service Fee you'll need to pay directly to Wunderflats, and we will create the rental agreement for you and the landlord. The apartment is reserved for you, all that's left to do is sign the contract and arrange your move.

• If you withdraw the accepted booking request, you can confirm another booking.
  
• If someone else was quicker to confirm than you, you will receive a "Reserved for another tenant" message.

Your booking request was rejected?

In some cases, such as a change in availability, landlords can reject booking requests. You can search available apartments, and send requests for the most suitable ones.

More information: 

• How can I increase the chances of my booking request being accepted?
• Which documents should I have at hand?

After your initial booking request, in your account you will see which documents we need from you. The sooner you upload all the documents in your account to "My documents", the sooner we can draw up the rental agreement for you and your landlord/-lady.

We will need:

• Your current address

• A valid government-issued identity document for each person moving in. This is required for identity verification through the Wunderflats Account (find more information about identity verification here).

Depending on whether you are studying or working, there are a few more documents we need:

• If you are an employee: a copy of your employment contract or current payslips 

• If your company pays the rent for you, we need a confirmation they cover the monthly rent

• If you are self-employed or a freelancer: financial evidence to confirm that you have enough financial liquidity to cover the monthly rent (e.g. a current bank account statement)

• If you are an intern or an apprentice: proof of internship or apprenticeship and financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport

• If you are a student: proof of enrolment and financial evidence (e.g. a current bank account statement) or security by a third party including an income statement and a copy of the guarantor's ID or passport

We verify the identity and solvency of all tenants with these documents. You do not need to submit any other documents, such as SCHUFA information.

No, you do not need SCHUFA information to conclude a rental agreement through us. We use other documents such as current payslips or bank account statements to check the financial liquidity of all our tenants. 

Here you will find a list of the documents we require from you to prepare the rental agreement: Which documents should I have at hand?

At Wunderflats we work with all-inclusive rental prices, which also include the furniture surcharge and monthly utilities such as heating, electricity, water, and internet.

The fixed rate for utilities depends on the average consumption of the last years and the number of tenants. According to the experience of our Wunderflats landlords, the costs of different consumer behaviors balance out well over several tenants. In case of significantly higher consumption, an additional payment might be due, which can be offset against the security deposit.

Helfende Wände: Helping Refugees from Ukraine Find Homes

In partnership with the German Federal Ministry of the Interior and Community (BMI) and the non-profit organization ProjectTogether, Wunderflats' platform links housing providers offering all types of accommodation to refugees from Ukraine looking for homes according to their needs.

The use of the Helfende Wände platform is free of charge for all participants. 

For more information, visit: www.helfendewaende.de