Wunderflats Service Fee for Tenants

The Wunderflats Service Fee for tenants is a one-time fee to finalize your booking. It ensures a hassle-free rental experience for finding your new home.


Here you’ll find answers to the following questions:

  1. How much is the Wunderflats Service Fee for tenants?
  2. When does the tenant have to pay the Wunderflats Service Fee?
  3. How can I pay the Wunderflats Service Fee?
  4. I already paid the Service Fee. Do I have to pay the Wunderflats Service Fee for my next bookings?
  5. Can tenants get a refund of their Wunderflats Service Fee?
  6. How long does it take to receive a refund?


1. How much is the Wunderflats Service Fee for tenants?

The fee varies depending on the location of the apartment. In Germany and Austria, the service fee is €299, in France, it is €399. 


The Helfende Wände refugee housing platform is free, the Wunderflats Service Fee does not apply.


2. When does the tenant have to pay the Wunderflats Service Fee?

You'll need to pay the Wunderflats Service Fee for tenants once a landlord accepts your request and you want to proceed the booking. You'll go through an online payment form and complete the payment directly to reserve the apartment.


3. How can I pay the Wunderflats Service Fee?

As a tenant you can pay the fee by credit card, Google Pay, Apple Pay or PayPal. You can also choose to receive an invoice and pay via bank transfer (Click on “Alternative payment methods”). If you choose to pay by bank transfer, you will receive an invoice via email.


Tip: The option of Google/Apple Pay is only shown when this payment method is already set up in your device.


4. I already paid the Service Fee. Do I have to pay the Wunderflats Service Fee for my next bookings?

If you are requesting a new apartment and you are not renewing your current rental agreement, you will be required to pay a new Service Fee. This fee does not apply to any extensions of your current rental agreement.


5. Can tenants get a refund of their Wunderflats Service Fee?

You as a tenant are eligible for a refund of your paid Service Fee if the reservation of an apartment is cancelled due to issues with Wunderflats or the landlord. In such cases, you can continue with other apartments without paying the Service Fee again. If you decide to not move on with another apartment, please contact our support team at +49 30 12086220 or write us via email to booking@wunderflats.com. Your booking manager will manually process the refund for you.

However, if you choose not to proceed with the apartment despite the possibility of finalizing a rental agreement, we regret to inform you that the fee will not be refunded, as it compensates for our services already rendered. You are welcome to proceed with another apartment without needing to pay the fee again.

If you have requested a viewing of the apartment and the apartment does not suit you after the viewing or a viewing is not possible, you can continue with another apartment without paying a new Service Fee. Please note that a refund of the Service Fee is unfortunately not possible in this case. 

6. How long does it take to receive a refund?

Once our Booking team accepts the refund claim, refunds are processed within 8 business days - depending on the payment method. 

  • for Stripe payments, it takes up to 3 business days 

  • for bank transfers, it takes up to 8 business days

If you haven’t received your refund within this timeframe, please get in touch with our accounting team at accounting@wunderflats.com.