What happens after I send a booking request?
After you send a booking request, we will forward it to the landlord. They can either accept or reject it, we will let you know as soon as we have an answer. In the meantime, you can send requests for other Wunderflats free of charge to increase your chances of a successful booking: By requesting at least 5 listings you’re 4 times more likely to get an apartment!
Your booking request was accepted?
Great! To make sure you can successfully book the apartment, it's best to confirm it as soon as possible. Please keep in mind that you can only confirm one booking at a time. In order to confirm the booking, you'll need to complete your profile and upload the required documents to your account. Once you confirm the booking request, the Wunderflats Service Fee for tenants is due. Learn more about it here. The apartment is then reserved for you, all that's left to do is sign the contract and arrange your move.
- If you withdraw the accepted booking request, you can confirm another booking.
- If someone else was quicker to confirm than you, you will receive a "Reserved for another tenant" message.
Your booking request was rejected?
In some cases, such as a change in availability, landlords can reject booking requests. You can search available apartments, and send requests for the most suitable ones.