Wunderflats FAQ

Question 1

How much does it cost to place a listing on Wunderflats?

Accepted Answer

At Wunderflats, we make it easy, safe, and hassle-free to rent out your furnished apartment. You can list your furnished apartment on Wunderflats completely free and get expert support from our team throughout the process. It is only when you rent out your apartment that a Wunderflats Service Fee for landlords will be applied. The Service Fee includes various services for landlords including consultation and professional support, contracting, and tenant verification. Find out more about it here.

Question 2

How much rent can I charge for my furnished apartment?

Accepted Answer

The rental price for your furnished apartment depends on many different factors, including location, size, number of beds and furniture, as well as the local comparative rent.     Since we at Wunderflats work with all-inclusive rental prices, all costs incurred, such as utilities or an internet flat rate, must be included in the rent. We also recommend that you allow for two to three weeks of vacancy per year.      When calculating the rent, it is important to take into account all your costs and your efforts as a landlord/-lady as well as to present a good cost effectiveness for the tenants.     Would you like our advice on pricing? We're happy to help! Just send us an email to realestate@wunderflats.com or give us a call on: +49 (0)30 120 86 22 0.

Question 3

Can I charge an extra fee for electricity, Internet and other utilities?

Accepted Answer

To make the booking process as easy as possible, we work exclusively with all-inclusive rental prices. This means that in addition to the actual rent, a fixed rate covering all utility costs and internet already included.    You can find more information about all-inclusive rates on the Wunderflats Hub.     Would you like a personal rental price consultation? We are happy to help! Just send us a short email to realestate@wunderflats.com.

Question 4

Are online payments safe?

Accepted Answer

They certainly are, we have teamed up with the payment processor Stripe to provide a secure checkout for your fee payments.

Question 5

My online payment has been declined, but the money has left my account. What should I do?

Accepted Answer

If your transaction was declined, it is likely that you haven’t been charged, and have a pre-authorization on your account instead.     Pre-authorizations are a temporary hold on the card which will generally reverse in 3-5 working days. Wunderflats has no control over returning pre-authorizations for declined payments, the payment must lay in a “dormant” state for a couple of days before your bank will reclaim the funds. If your payment has not been returned after 5 working days, please contact your card issuer.

Question 6

My booking has been amended, do I get a new invoice?

Accepted Answer

Yes. Whenever a booking gets updated, we first cancel the current invoice, and create the new one, even if the change is not related to billing. It happens because we also create a new booking whenever an existing booking gets updated. Where you have overpaid, you will be refunded.