Tenant protection
Looking for a new home in a new country? We make it safe and simple.
Here's how we protect you and what we take care of for you, from your first search until you move out.
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What Tenant Protection means
Every booking comes with two promises: we keep you safe, and we keep your experience simple. Your one-time tenant service fee pays for both. The amount is set per country and always shown before you pay.
Safe
We look out for you at every step.
Rent safe until move-in
Where available, you pay your first month's rent through our payment partner Stripe. Stripe holds it until 48 hours after your contract start date. If the apartment isn't as described, tell us within 24 hours and your rent stays on hold.
Verified landlords
We verify every landlord's identity with an official ID. On listings with the badge "First month's rent paid via Wunderflats", we also verify their bank account through Stripe.
Know what you're booking
A photographer visits most apartments, so someone has usually been there before you book. Landlords share the inventory, house rules and utility costs up front.
Scam protection, 24/7
We monitor every booking around the clock for signs of fraud. If a booking turns out to be fraudulent, we refund what you paid on Wunderflats.
Fair cancellations
If your booking falls through for a reason we cover, we refund your service fee. A cancellation manager reviews each case personally.
Simple
We take the paperwork and guesswork out of your move.
Book from anywhere
Book before you arrive, without a viewing or a local credit check. A recent bank statement or payslip is usually enough.
A contract you can read
Rental agreements come in English and the local language. You and your landlord sign online.
Real people, for your whole stay
Our team helps you by email and phone from your first search until you move out, also if you disagree with your landlord.
Stay longer or leave earlier
Request an extension on Wunderflats, with no new service fee. If you need to leave earlier, we support you and your landlord in finding a decision.
Settle in faster
Our country-specific guides take you step by step through your first weeks: registering your address, health insurance, a bank account and more.
Ready when you are
Find your new home with Wunderflats
Furnished apartments for a month or longer. Safe and simple, from your first search to your first weeks in your new home.
Find your apartment