What happens if the apartment does not correspond to the photos and details in the listing?
At Wunderflats, your safety and comfort are our top priorities. If something isn’t right when you move in, we’re here to help.
If you booked an apartment where Wunderflats collects the first month’s rent, please check out this Help Center article.
For all other bookings, please contact your landlord directly to report any issues. The landlord is responsible for resolving smaller matters such as cleanliness, missing items, or minor discrepancies in the apartment.
If the issue persists or you need help communicating with your landlord, our Customer Support Team is happy to assist:
+49 (0)30 120 86 22 0
Your feedback also helps us keep listings transparent and accurate, so please don’t hesitate to share your experience.
Tip: You can recognize apartments that have been verified on site by one of our real estate photographers by the Wunderflats logo in the upper right-hand corner of the picture.